Frequently asked questions

When booking your flights to/from Winnipeg, be sure to book your arrival on Day 1 of your trip itinerary. If possible, we suggest that you plan to arrive in Winnipeg before 6PM on Day 1. Be sure to book your return flights from Winnipeg on Day 12.

Please pick up your clothing rental package at the front desk of your Winnipeg airport hotel.

Kindly, ask the front desk for your clothing rental bags when you check in, as the rental equipment will not be sent to your room. The equipment will be provided in a large duffel bag, which can be used to transport the equipment to camp. Please try on and confirm all rental equipment at the hotel prior to flying to Churchill. Please advise your Expedition Leader in the event of a clothing issue.

Please drop off your entire clothing rental package in the original duffel bag to the front desk of your Winnipeg airport hotel. Let the hotel staff know that you are dropping this package off for Arctic Kingdom.

Yes, of course. If any of your clothing is not fitting properly, there is an instruction card located in your rental bag that will explain how to make an exchange. All swap outs are done prior to your arrival in Winnipeg prior to departure.

Any meals on Day 1, Day 11 and Day 12 at the Winnipeg hotel are not included; however, credit cards are accepted here. You may also require cash for any incidentals, such as batteries, toiletries, gifts, tips, or some purchases made in Churchill.

A towel and facecloth will be provided at both the Winnipeg hotel and at the Lodge. Toiletries and hair dryers will not be available at the Lodge. If you do not wish to bring your own hair dryer we recommend that you bring dry shampoo. With regards to toiletries, please bring products (soaps, shampoos, toothpaste, etc.) that are natural, biodegradable, and fragrance-free.

Our team will be monitoring flight statuses, working with Calm Air and the hotel in Winnipeg, and will handle any changes that are part of your Arctic Kingdom trip. Please be sure to carry full details pertaining to the flights you have booked for yourself to/from Winnipeg in case required due to a delay. Your Expedition Leader and Arctic Kingdom will assist you with changes to your onward travel plans should that be necessary.

Tipping is appreciated, although not compulsory. If you had a great experience and wish to express your thanks, a gratuity is of considerable significance to the people who will take care of you during your travels. The amount you tip Arctic Kingdom staff is completely at your discretion; however, a general guideline would be approximately 5-8% of your trip fare, excluding airfare.

As many of our field staff live in remote areas of the Arctic, it is preferable that tips are paid in cash at the camp in which you are staying. Limited cash is available in the northern communities. Therefore, we recommend obtaining Canadian currency before you depart or in your gateway city. Our Expedition Leader will collect the tips and distribute it amongst the field staff.

Alternatively, you may provide a cheque or wire transfer for tips if it is more convenient for you, but it may cause delays in-field staff receiving the tips from our head office.

Cheques should be payable to: Arctic Kingdom Polar Expeditions Inc

Wire transfer instructions:

Beneficiary: Arctic Kingdom Inc

Beneficiary Address: 5045 Orbitor Dr., Bldg. 10 Suite 400, Mississauga, ON L4W 4Y4 Canada

Bank: Royal Bank of Canada

Bank Address: Iqaluit Bldg #922. Iqaluit, NU, Canada, X0A 0H0

Institution #: 003

Transit # 09851

Account # 1017698

SWIFT (BIC) Code: ROYCCAT2

Sort Code (US ONLY): 000309851

IMPORTANT: Please include client name and trip name.
Canada does not use IBAN numbers.

Slippers and/or light shoes – For your comfort, and to reduce the tracking of snow, dirt or mud into the Lodge we highly recommend you bring a pair of slippers and/or light shoes so winter boots can be left at the door.

Yes, there is white and red wine available for self-serve during dinnertime. Guests are permitted to bring their own alcohol into the Lodge as well if they wish.

There will be a total of 24 guests during your stay at the Lodge.

Any meals on Day 1 and Day 12 at the Winnipeg hotel are not included, Calm Air will not provide any meals. Other breakfast alternatives are available at the Winnipeg Airport. While a full meal is not included on day 1, we will provide complimentary appetizers during your Day 1, 8pm trip briefing with your Expedition Leader at 8pm.

Yes, single guests have their own rooms at the hotel in Winnipeg. We do not pair up guests at the hotel in Winnipeg unless they request to be together.

Approximately two hours, depending on weather conditions.

Double and quad rooms are most common; however, single rooms may be available. All rooms contain either single beds or bunk beds. If you are travelling with a group of four, you may request a quad room. Rooms are assigned based on availability at the lodge. While we do our best to accommodate your preferences, room requests are not guaranteed.

Hotel or B&B: $165-$300 per room NOT per person
Food: $15-$35 per person per meal